Stage 2
Shared middleware services case study.
Optimize retail operations with shared middleware services.
A major grocery retailer operating 2,200 stores across 34 states struggled with managing over 2,400 MQ instances spread across cloud, mainframe, and in-store systems. Siloed logins and manual processes made identifying and resolving issues extraordinarily difficult, impacting fulfillment times and operational efficiency. Furthermore, managing exceptions across handheld scanners, fulfillment apps, and corporate systems created time-consuming disruptions.
By adopting meshIQ’s single-platform solution, the retailer gained a unified view of all middleware instances, speeding up troubleshooting and improving overall performance. The impact was significant: in-store fulfillment times decreased by 60%, administrative efficiency increased by 47%, and year-over-year support costs dropped by 33%, with zero MQ or mainframe disruptions.
60%
Decrease in In-Store Fulfillment Time
47%
Increase in Administrative Efficiency
33%
Decrease in YoY Support Costs
0
MQ or Mainframe Disruptions
Download this case study to learn how shared middleware services can enhance efficiency and drive cost savings in retail.