meshIQ supports some of the largest and most innovative insurance companies in the world.
Industry leading insurance providers are implementing the meshIQ platform to ensure they can achieve their strategic goals of providing excellent customer service and improving operational efficiency. The meshIQ platform is used by major insurance providers to enhance operational control and provide a framework for business performance assessment and reporting.
When transactions span hundreds of systems, visualizing the whole experience can be complex.
Problem
Solution
The meshIQ platform exploits the intelligence you have already designed to run your messaging middleware systems, and the contents of messages, to discover and visualize the pathway through your entire application stack that your user’s requests took. meshIQ then overlays the performance data from each system that the users “transaction” passed through to present you with a visual map of the whole journey. Then meshIQ compares this “transactions journey” to that of each transaction captured in the historical record, and it passes this through machine learning AI to identify the early indicators of anomalies and alerts the administrators with advice on what actions can be taken to avoid negative impacts. This additional dimension of understanding makes identifying and solving issues much easier.
Allowing developers secure and private access to their messaging systems while allowing admins to maintain full control.
The meshIQ platform provides a web based portal that is controlled by the shared services administration team, and allows developers full access to just their own assigned queues and messages. This self-service function allows thousands of developers direct immediate access to their own queues without the need to log a service request.
This can reduce the time to delivery for new apps and updates by weeks. Insurance companies find this solution can have an immediate positive impact on the TTM.
What meshIQ can do to help you manage your compliance.
If Compliance with your companies governance as well as government regulations is your goal, you need to consider the meshIQ platform as part of your solution. By being able to present each user’s engagement (be in a claim, or a need to investigate a specific users account) visually you can quickly provide needed reports, and manage exceptions.
Today’s economy has had a significant impact on the insurance industry and has exacerbated the ongoing issues of customer retention, lowering costs, and improved loss ratio.